Case of the "Invisible" folder in Outlook and Exchange

I have a weird problem which does not make sense at all and I am hoping it is something stupid on my end.

One of my folders called “Gadgets” which resides in Community \ Social folder structure has somehow become invisible. I know the folder is present because I can still see my un-read emails (via the Unread Email Search Folders). Also if I search for emails in that folder I can find the emails, but I cannot see the folder in my list and as a result any of the emails in that. I tried creating it again but I get the error saying the folder exists. (See the various screen shots below).

Also it does not matter if I am using Outlook for this or I am connected to OWA – it is the same behavior.

The question is how do I get this back? Has anyone else seen this? A few things to note:

  • I am on Exchange 12 a.k.a Exchange 2007 and the client is Outlook 2007 running on Vista x64 (RTM).
  • Everything was fine and I just started getting this, so I know this is something new. Also I have been on Exchange 12 for a very long time now so unless something has crapped out very recently this is something else.
  • This is not an Outlook problem as I can reproduce the same issue on OWA (though I don’t have screenshots for it below).

Note: you can click on most images below to see them in detail.


Figure 1: Missing “Gadgets” folder from the above list.

Figure 2: This shows that I have unread items in that folder (which I cannot find) and when I open that I read that folder just fine!

Figure 3: This shows that when I search for something in that folder (even when it is read) it does work and I can again have full functionality.

Figure 4: I try creating the folder called Gadgets under the Social folder and I get the error shown in the next figure.

Figure 5: Error when adding folder.

This is quite irritating and I am at my wits end – any help is highly appreciated!

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Amit Bahree

This blog is my personal blog and while it does reflect my experiences in my professional life, this is just my thoughts. Most of the entries are technical though sometimes they can vary from the wacky to even political – however that is quite rare. Quite often, I have been asked what’s up with the “gibberish” and the funny title of the blog? Some people even going the extra step to say that, this is a virus that infected their system (ahem) well. [:D] It actually is quite simple, and if you have still not figured out then check out this link – whats in a name?

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